INYOI PRIVACY POLICY

1. INTRODUCTION

Welcome to INYOI, a collaborative project between Ticketbeep Inc. and NYXELLAPP, S.L. Our mission is to facilitate the purchase and sale of tickets for concerts, festivals, and tours in the entertainment sector. These sales will be conducted both through our own website and the event's website, implementing our software via a white-label solution. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information.

2. INFORMATION WE COLLECT AND HOW WE COLLECT IT

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

Account and Profile Data: When you register on our platform, we collect basic account information such as your name, email address, phone number, username, and password.

Payment Information: To process transactions, we collect the necessary payment information, such as your credit or debit card number, billing address, and transaction details.

Preferences and Settings: We collect information about your preferences for events, artists, and musical genres, as well as other settings you choose.

Content You Share: Information you provide when you send messages, comments, or any other content on our platform.

2.2 Information We Collect Automatically

We automatically collect certain types of information when you use our services, including:

Usage Data: We collect information about your activity on our platform, including the pages you visit, the actions you take, the searches you perform, and the time you spend on our platform.

Technical Data: We collect technical information about the devices you use to access our platform, such as your IP address, browser type, operating system, device identifier, language settings, and cookie information.

Location Information: We may collect information about your location if you enable location-based services or otherwise provide this information to us.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

Partners and Providers: We may receive information about you from our partners and providers, such as event organizers, social media platforms, and payment service providers.

Other Sources: We may receive information about you from other sources, such as public databases and marketing partners.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

Processing and managing your ticket purchases.

Providing you with customer support and technical assistance.

Improving and personalizing your experience on our platform, including content and recommendations.

3.2 Communications

Sending you purchase confirmations, account updates, and other service-related communications.

Sending you information about events, promotions, special offers, and other news related to INYOI, provided you have given your consent to receive such communications.

3.3 Legal Compliance and Protection

Complying with our legal and regulatory obligations.

Protecting our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

4. HOW WE SHARE AND DISCLOSE YOUR INFORMATION

We may share your information with the following categories of third parties:

4.1 Service Providers

We share information with service providers who help us operate our platform, provide our services, process payments, perform data analytics, conduct marketing, and provide customer support. These service providers may have access to your personal information as necessary to perform their functions, but they are not permitted to use it for other purposes.

4.2 Event Organizers

We share information with the organizers of events for which you have purchased tickets to assist in the management and coordination of the events. This may include your name, contact information, and transaction details.

4.3 Affiliates and Partners

We may share information with our affiliated companies and partners to conduct our business operations. This may include sharing your information with other companies within our corporate family or with business partners to provide you with information about products and services that may be of interest to you.

4.4 Legal Authorities and Protection

We share information with legal and governmental authorities when necessary to comply with the law, respond to legal processes, and protect our rights and safety. This may include sharing your information in response to court orders, subpoenas, or other legal requests.

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a third party as part of the transaction. We will ensure that any such transfer is subject to appropriate confidentiality and data protection measures.

4.6 Other Circumstances

We may share your information in other circumstances not described in this policy when we inform you and receive your consent, or as permitted by law.

5. YOUR RIGHTS AND CHOICES

5.1 Access and Correction

You have the right to access and correct your personal data. You can review and update your information in your account settings. If you need assistance, you can contact us through the means provided in Section 14.

5.2 Data Deletion

You can request the deletion of your personal data, provided we do not need to retain it to comply with our legal obligations, resolve disputes, or enforce our agreements. To request deletion, please contact us through the means provided in Section 14.

5.3 Communication Preferences

You can opt out of receiving promotional communications by following the unsubscribe instructions in the communications we send you. Please note that even if you opt out of receiving promotional communications, we may still send you service-related communications.

5.4 Restriction of Processing

You can request the restriction of processing your personal data under certain circumstances, such as if you dispute the accuracy of the data or object to the processing. To request restriction, please contact us through the means provided in Section 14.

5.5 Data Portability

You can request the portability of your personal data to another organization. This right allows you to receive your personal data in a structured, commonly used, and machine-readable format. To request data portability, please contact us through the means provided in Section 14.

5.6 Objection to Processing

You can object to the processing of your personal data under certain circumstances, such as for direct marketing purposes. To object, please contact us through the means provided in Section 14.

6. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to collect information about your use of our platform, improve your experience, and personalize content and ads. Cookies are small data files that are placed on your device when you visit a website. You can manage your cookie preferences through your browser settings or the cookie settings options on our platform. Please note that disabling cookies may affect the functionality of our platform.

6.1 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the proper functioning of our platform and cannot be disabled.

Performance Cookies: These cookies collect information about how you use our platform, such as which pages you visit most often, to help us improve our services.

Functionality Cookies: These cookies allow our platform to remember choices you make, such as your language preferences, and provide enhanced, more personalized features.

Targeting/Advertising Cookies: These cookies are used to deliver ads that are more relevant to you and your interests. They also help us measure the effectiveness of advertising campaigns.

6.2 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may affect your overall user experience, as it may no longer be personalized to you. It may also stop you from saving customized settings, like login information.

7. ADVERTISING AND ANALYTICS

We use third-party advertising and analytics services to understand the use of our platform and to show you relevant ads. These services may collect information about your online activities over time and across different websites and applications. This information helps us analyze and track data, determine the popularity of certain content, and better understand your online activity.

7.1 Advertising Partners

Our advertising partners may use cookies and similar technologies to collect information about your activities on our platform and other websites to provide you with targeted advertising based on your interests. This process helps us deliver more relevant ads and improve your overall experience.

7.2 Analytics Services

We use analytics services such as Google Analytics to collect and analyze information about your use of our platform. These services may collect information about your visits to our platform, including the pages you view, the links you click, and other actions you take. The information collected is used to improve our services and provide a better user experience.

8. CHILDREN'S PRIVACY

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information from our records. If you believe that we may have collected information from a child under 16, please contact us through the means provided in Section 14.

9. INTERNATIONAL DATA TRANSFERS

We may transfer your personal data to countries outside the European Economic Area (EEA). When we do so, we ensure that the transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information. These safeguards may include the use of standard contractual clauses approved by the European Commission or other mechanisms that provide an adequate level of protection.

10. INFORMATION SECURITY

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include encryption, access controls, and secure server environments. However, no security system is completely infallible, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any unauthorized use of your account.

11. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The criteria used to determine our retention periods include the nature of the data, the purpose of processing, and legal obligations. When we no longer need to retain your personal data, we will securely delete or anonymize it.

12. YOUR PRIVACY RIGHTS AND CHOICES

12.1 Data Access Requests

You can request details about the personal data we have collected about you. This includes the categories of data, the purposes for which it is being processed, and the recipients to whom it has been disclosed.

12.2 Data Correction

You can request the correction of inaccurate or incomplete personal data. If you need assistance, please contact us through the means provided in Section 14.

12.3 Data Deletion

You can request the deletion of your personal data, subject to certain exceptions, such as when the data is required for legal or compliance purposes. To request deletion, please contact us through the means provided in Section 14.

12.4 Restriction of Processing

12.5 Data Portability

12.6 Objection to Processing

You can object to the processing of your personal data under certain circumstances, such as for direct marketing purposes. To object, please contact us through the means provided in Section 14.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our platform after any changes to this policy will constitute your acceptance of the changes.

14. CONTACT US

If you have questions about this Privacy Policy or how we handle your information, you can contact us at:

INYOI Email: support@inyoi.live